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CVS Pharmacy: Products & Services

CVS Pharmacy sells prescription drugs as well as over-the-counter drugs, beauty products and cosmetics, film and photo finishing services, seasonal merchandise, greeting cards, and convenience foods.  It also provides health-care services through its Minute Clinic health-care clinics as well as its Diabetes Care Centers. These clinics are located in select CVS Pharmacy brick and mortar store locations.

CVS Pharmacy: Company Background

CVS Pharmacy is the second largest pharmacy chain in the United States, second only to Walgreens, with over 7,000 stores in 41 states and Puerto Rico. CVS Pharmacy is incorporated in Delaware, and is based in Woonsocket, Rhode Island. It was founded in Lowell, Massachusetts in 1963. You can locate a CVS Pharmacy using this convenient store locator tool on The CVS Pharmacy website. 

You can contact CVS Pharmacy Customer Service for questions and comments including feedback about their stores, pharmacy, policies, and in-store photo department at (800) 746-7287 Monday through Friday from 8:30 am to 7 pm, EST.  They are closed on major holidays.  For e-mail support, visit the Customer Relations page on The CVS Pharmacy website.  For questions or comments including user account, password issues, orders, prescription management, and photo needs, call CVS Pharmacy Customer Care at (888) 607-4287 Monday through Friday from 8 am to 11 pm or Saturday and Sunday from 8:30
am to 9 pm, EST.  They are closed on major holidays.  For assistance or commentary regarding CVS Pharmacy MinuteClinic in-store clinics, call (866) 389-2727.  You can also feel free to send CVS Pharmacy comments or questions by mail at the mailing address listed below.

CVS Corporation
Customer Relations
One CVS Drive
Woonsocket, RI 02895
CVS Pharmacy: Customer Feedback & Reviews

CVS Pharmacy MinuteClinic, located at 3637 North Southport Avenue in Chicago, Illinois is rated 4 stars out of 5 stars based on 45 reviews on Yelp.  In addition, CVS Pharmacy, located at 1747 North Cahuenga Boulevard in Los Angeles, California is rated 3.5 stars out fo 5 stars based on 26 reviews on Yelp.  CVS Pharmacy Cold cream has been reviewed 12 times on Makeup Alley and has received an average rating of 3.8 out of 5 points.  Of the users who reviewed the product, 75 percent say they would buy it again.  They rate its package quality at 3.9 out of 5 points.  Top Ten Reviews has reviewed CVS Pharmacy and notes its pros to be its excellent payment options and fast shipping with the ability to track your package.  The cons were noted as the fact that they only ship to The United States and only have limited order methods.  They gave the pharmacy an overall score of 8.13 out of 10 possible points.  They note at the review's end that CVS Pharmacy is a good company from which to order prescription and non-prescription meds. 

CVS Pharmacy: Business Credibility & Trustworthiness

Stella Service gives CVS Pharmacy an excellent rating for their outstanding 100 percent satisfaction guarantee, fast e-mail replies, user-friendly navigation, and their convenient in-store returns.  CVS Pharmacy is not a Better Business Bureau (BBB) Accredited Business.  However, they are graded as well as listed with The Better Business Bureau.  On a scale of A+ to F, CVS Pharmacy was unfortunately given a rating of an F, the worst grade one can receive.  Below an explanation follows.  

Factors that lowered the rating for CVS Pharmacy include:

CVS Pharmacy is accredited with The National Association of Boards of Pharmacy.  To be VIPPS accredited, a pharmacy must comply with the licensing and inspection requirements of their state and each state to which they dispense pharmaceuticals. In addition, pharmacies displaying the VIPPS seal have demonstrated to NABP compliance with VIPPS criteria including patient rights to privacy, authentication and security of prescription orders, adherence to a recognized quality assurance policy, and provision of meaningful consultation between patients and pharmacists.  CVS Pharmacy bears this seal as they are an accredited pharmacy with The National Association of Boards of Pharmacy.

CVS Pharmacy: Website Popularity & Google Ranking is ranked 1,675 in the world according to their 3-month Alexa Traffic Rankings. Almost all's visitors are in the United States, where it has attained an Alexa Traffic Rank of 323.  In addition, carries a website Quantcast Rank of 109 in The United States as well as a website Compete Rank of 273 in The United States. has a Google Page Rank of 7 out of 10 possible points. 

CVS Pharmacy: Social Media Presence

CVS Pharmacy has an astounding 1,130,794 likes credited to their popular Facebook page.  You can also find the pharmacy on Twitter where they have tweeted 9,661 times and are following 7,466 other Twitter profiles.  They have 82,030 of their own Twitter followers. You can also expect to find CVS Pharmacy at their YouTube Channel that has 2,182 subscribers and has had a colossal 2,560,972 video views.  You can download CVS Pharmacy's convenient mobile app here.

CVS Pharmacy: Website Security & Safety

Google Safe Browsing's Diagnostic tool has assessed and it is not currently listed as suspicious website with Google.  Google Safe Browsing tested 96 pages on over the past 90 days and none of the pages tested caused malicious software to be downloaded and/or installed without user consent. The last time Google visited was on December 12, 2012.

CVS Pharmacy: Pricing & Packages

CVS Pharmacy has been compared to Walgreens, Walmart, and in regard to has better prices in a product comparison review by Stacy Johnson on Money Talks News.  She states that, "Considering drugstores have the word "drugs" in their name, you would think they'd be the cheapest on over-the-counter medicines. But I found a better deal elsewhere on an 80-count package of Advil Liqui-Gels.

  • Walgreens: $10.99.
  • CVS: $10.99.
  • Wal-Mart: $7.97.
  • $12.59.

Walgreens and CVS tied; Wal-Mart won.". 
In regard to personal care items, she purchased a 24-ounce bottle of Dove Go Fresh body wash for comparison.  Her findings are listed below.

  • Walgreens: $7.49.
  • CVS: $7.19.
  • Wal-Mart: $5.
  • $8.99.

She goes on to say that, "CVS provided a better price than Walgreens, but by only 30 cents. Again, Wal-Mart topped them both, offering the product for more than $2 less.".  

at EDrugSearch has also discussed CVS Pharmacy drug prices versus Wal-Mart’s generic drug prices.  She states that, "As Wal-Mart has taken the lead in lowering prices on generic drugs among brick-and-mortar retailers, the major drug chains have been slow to respond.  Walgreens came around first, and now CVS has finally responded — with a $9.99 price point on a 90-day supply of about 400 different medications starting later this month.". 

Life Pics has discussed CVS Pharmacy's "low prices for online photo print orders".   The reviewer states that, " Let's face it - everyone likes to save money. Thankfully, CVS Photo offers 19 cent prints, so you can preserve your favorite memories forever for less than a quarter! These 19 cent prints are available every day. All 4x6 photo prints you order online at the CVS Photo website are just 19 cents! 5x7 prints are available for just $1.69, and large 8x10 prints are only $3.99.".  The reviewer goes on to state that, "Aside from everyday low cost on photo prints, ordering photos online through CVS photo also saves you money in a number of other ways. First, when you order online, you can do so from the convenience of your own home or office, so you don't need to waste gas driving somewhere to order your photos. Also, CVS photo orders are ready on the same day you order them in most cases, so you can go pick them up in a matter of hours, rather than spending more money on shipping costs and waiting a week or more to receive your order in the mail.
CVS Pharmacy: Shipping Rates & Policies

CVS Pharmacy Shipping Rates and Delivery Times

  • Order arrival varies depending on the type of items ordered and the type of shipping selected.
  • Shipments are subject to product availability.
  • Weekend or holiday orders and expedited orders placed after 12 pm, EST may not ship until the next business day.
  • Nonprescription orders to Alaska, Hawaii, Guam, American Samoa, Puerto Rico, The U.S. Virgin Islands, APO/FPO/DPO and PO Box addresses ship via parcel post ground and sea.
  • These addresses require additional delivery time depending on area remoteness. 
  • Depending on verification time and the shipping method, expect to receive your medication in 3–10 business days.

CVS Pharmacy Prescription Order Shipping Rates & Delivery Times

Standard Shipping

  • Free - 5–10 business days

Expedited Shipping

  • $9.95 - 5–7 business days
Express Shipping
  • $16.95 - 3–6 business days
Orders containing any items not eligible for free shipping:

Standard Shipping
  • $5.49 - 4–10 business days
Expedited Shipping
  • $12.95 - 2–4 business days (available only in the 48 contiguous states)
Orders containing only items eligible for free shipping:

Standard Shipping
  • $5.49 or Free with a $49 purchase - 4–10 business days
Expedited Shipping
  • $12.95 - 2–4 business days (available only in the 48 contiguous states)

Surcharge per pound for each pound over 10 pounds:

Standard Shipping
  • $0.49
Expedited Shipping
  • $1.49

Products noted as Free Standard Shipping Eligible will ship for free if your order meets all requirements for free shipping, all items are eligible and your order does not accrue a weight surcharge.

  • Some products also might incur individual surcharges.
  • Weekend or holiday and expedited orders placed after 12 pm, EST might not ship until the next business day.

Prescription orders

  • Any valid U.S. address (including P.O. Boxes, with some exceptions)
  • U.S. military, APO, FPO and DPO addresses (with some exceptions)
  • U.S. territories of Guam and U.S. Virgin Islands (with some exceptions)

Nonprescription orders

  • Any valid U.S. address (including P.O. Boxes, with some exceptions)
  • U.S. military, APO, FPO and DPO addresses
  • U.S. territories of Guam, U.S. Virgin Islands, American Samoa and Puerto Rico

Controlled substances

Federal and state regulations require that orders containing Schedule II controlled substances be shipped Express. They'll be shipped separately from nonprescription items in your order and cannot be shipped to PO Boxes or APO/FPO addresses. We require an adult signature (age 21 or older) for delivery. Please refer to Special Prescription Deliveries for a list of these medications.

Special prescription deliveries

Orders containing refrigerated medications are packaged with a cold gel pack. These ship Express (except to APO/FPO/DPO addresses) to ensure proper room temperature. Schedule III, IV and V medications ship via certified mail. We require an adult signature (age 21 or older) for delivery. Please refer to Special Prescription Deliveries for a list of these medications.

Surcharges per address

There might be an additional shipping and handling surcharge to ship orders outside the 48 contiguous states, including to Alaska, Hawaii, Guam, U.S. Virgin Islands, American Samoa and Puerto Rico.

Surcharges per item

There might be an additional shipping and handling surcharge associated with particular items in our order. You'll be notified if any such charges apply to items in your order during Checkout.

CVS Pharmacy: Payment Methods Accepted

CVS Pharmacy accepts the payment methods listed below.

Credit Cards

  • American Express
  • Mastercard
  • Discover
  • Visa

Debit Cards

  • Mastercard
  • Visa

CVS Pharmacy ExtraCare Savings & Rewards

You can get the rewards you earn in store or online. In the store, they'll print at the ExtraCare Card Center or on your cash register receipt, wherever you scan your card first. To get them online, create a account and attach your ExtraCare card when prompted. You will then sign in and go to the My Savings & Rewards tab in My ExtraCare to print your rewards. To access your ExtraCare Online Savings & Rewards online, you'll need to create a Account and attach your ExtraCare card when prompted.

Send to Card

Send to Card is a program which offers the ability to send certain offers to your ExtraCare card instead of printing out a paper coupon. When you choose this option, an offer is electronically sent to your card and, the next time you shop CVS Pharmacy with qualifying purchase(s), your associate will ask if you'd like to apply the offer(s) to your purchase(s).

  CVS Pharmacy ExtraCare Beauty Club

  • Joining is free and easy and can be done online.
  • You must be an ExtraCare cardholder to join the ExtraCare Beauty Club.
  • When you sign up for a new ExtraCare account, CVS Pharmacy will issue an instant, temporary card.
  • You'll get an ExtraCare card by mail within 2–4 weeks.
  • While you wait for the card by mail, you still receive ExtraCare Beauty Club benefits by providing the store with your phone number attached to your account when making a purchase.

  10% Off Shopping Pass

  • The 10% off beauty shopping pass excludes all sale items.
  • Qualifying beauty items purchased with the 10% off beauty shopping pass count toward the $50 minimum beauty purchase needed to earn $5 Beauty Club ExtraBucks Rewards.
CVS Pharmacy: Returns, Refunds & Exchange Policy

CVS Pharmacy Return Policy

Nonprescription products can be returned to any CVS Pharmacy store or by mail within 30 days of receipt, subject to a few exceptions.

  • Store returns: Bring any unopened, damaged or defective nonprescription item(s) along with your invoice to any CVS Pharmacy store to get a credit for the full purchase price.
  • Mail returns: Call CVS Pharmacy Customer Care at (888) 607-4287 before returning items by mail.

Returning Prescriptions

If you have questions or concerns about prescription items in your order, call CVS Pharmacy Customer Care at (888) 607-4287. Due to legal restrictions, prescription medications ordered online can't be returned to CVS Pharmacy brick and mortar stores.

100% Satisfaction Guarantee on CVS Pharmacy Brand Products

  • CVS Pharmacy Brand products are 100% satisfaction guaranteed or your money back. If you're dissatisfied for any reason, you can return the CVS Pharmacy Brand product (opened or unopened) along with your receipt or invoice to any CVS Pharmacy store.  They will refund you the full purchase price, no questions asked!
  • To return the item by mail, call CVS Pharmacy Customer Care at (888) 607-4287.

100% Satisfaction Guarantee on CVS Pharmacy Beauty Products

  • If you're dissatisfied for any reason, you can return the beauty product (opened or unopened) along with your receipt or invoice to any CVS Pharmacy. We'll refund the full purchase price — no questions asked!

If you received a damaged package or there's an order discrepancy, call CVS Pharmacy Customer Care immediately at (888) 607-4287. They will ll need your order number and a reason for your return. Shipping charges can't be refunded unless your merchandise arrived defective or damaged.

CVS Pharmacy: Product images & screenshots
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